FREQUENTLY ASKED QUESTIONS

Product Information

•                        How can I search the products I need?

•                        How can I find the right size for my product?

 

 

Online Process

            How do I create or revise my account information?

            I forgot my password. How can I find this information?

            Which forms of payment do you offer online?

            How do I use a Coupon code I have?

            How do I add more than one product to my shopping bag?

 

 

Order Information

•                        How can I track the status of my order?

•                        My order shipped, but I still can’t track it. What do I do now?

•                        How is the sales tax decided?

•                        For orders shipped outside of the U.S., will I be charged for import duties?

•                        How can I see the shipping cost of my order?

•                        What are your Returns and Exchanges Policy? How can I return or exchange a product?

•                        Can return or exchange at a TrueShapers store?

•                        Can I place an order or product exchange by phone?

 

Product Information

Q: How can I search the products I need?

A:

There are a few different ways to find products you may want. First, you can search for specific garments by using the search box on the upper right hand corner of every page, by entering keywords such as, waist cinchers, high compression, ultra high compression, workout waist cinchers, etc. or by simply entering the product style number. Also, you can search for products by clicking over the menu bar, with the different types of products listed, which displays a roll over menu with every category filtered.

 

 

 

Q: How can I find the right size for my product?

A:

In the detail section of each product page you will see a size chart finder tab below the main image. This will help you in selecting the perfect size for you.

Also, we have a main section on our webpage labeled “Size Chart”. If you click there you will find all the information you need. 

 

Online Process

 

Q: How do I create or revise my account information?

A:

To create an account please register with an email address, username, password, billing and shipping addresses. If you already have an account and wish to update your information click here to log in.

 

Q: I forgot my password. How can I find this information?

A:

If you forgot your password, please click here and we will send you your password information.

 

Q: Which forms of payment do you offer online?

A:

Credit Cards

Visa

Master Card

American Express

Diners Club

Discover Network

 

PayPal Express

 

Q: How do I use a Coupon code I have?

A:

Simply enter the coupon code in your shopping bag before you click the CHECKOUT button. The discount or promotion will be reflected on your order.

 

Q: How do I add more than one product to my shopping bag?

A:

Once you know the additional items you want to order, you can add them to your shopping bag  by clicking the link labeled Shopping cart.

 

Order Information

Q: How can I track the status of my order?

A:

Once you place your order, you will receive an email with a detailed summary of your order. Once your order has been shipped, we will send you an additional email with your  tracking information.

 

Q: My order shipped, but I still can’t track it. What do I do now?

A:

After your order has shipped, you will receive an email with your tracking information. After you have received your shipping confirmation, on the next day we will send you an email and you will be able to see the updated status of your order. If 3 business days have passed and you don't receive any infofrmation, please contact us for immediate assistance.

 

Q: How is the sales tax decided?

A:

 

Domestic Orders: There is a sales tax of 6% that is only charged to orders being shipped within the state of Florida in the United States.

 

International Orders: Since each country has it's respective policies, TrueShapers is not responsible for import duties. Once the order reaches your country, you may be charged import duties. Please contact your country’s customs office for more information with regards to this matter.

 

Canadian Orders: Upon delivery there are no more surprise charges. TrueShapers will pre-pay all Canadian duty fees. The import duty fee charged by Canada is now paid in it's entirety by Trueshapers. For your convenience, we only charge a sales tax of 10%.

 

 

Q: For orders shipped outside of the U.S., will I be charged for import duties?

A:

Since each country has it's respective policies, TrueShapers is not responsible for import duties. Once the order reaches your country, you may be charged import duties. Please contact your country’s customs office for more information with regards to this matter. 

 

 

For Canada, TrueShapers will pre-pay all your import duties. Upon delivery there are no surprise charges or extra sales tax. 

 

 

Q: How can I see the shipping cost of my order?

A:

Once you finish shopping and have added a product or products to your shopping cart, we will show you the our shipping rates with response to the location address you have your product shipped to. This will calculate all shipping charges associated with your order.

 

 

Q: What are your Returns and Exchanges Policy? How can I return or exchange a product?

A:

To learn more about our Returns and Exchanges Policy, please Click here.